Each transaction is custom and designed to order, please allow 7-10 business days for production after final proof is approved. For specialty items, please allow 10-14 business days, such as team uniforms or caps with a variety of colors, sizes, names, and numbers, etc. Please note every project is in full high priority mode.
We will be sending you a proof for review by email for accuracy before production is made.
This typically takes the same day up to 2 days.
The following details will be shown for your approval:
1. Logo and/or artwork placement.
2. Cap and/or shirt colors.
4. Due date.
5. Pick up time.
Customers MUST reply with approval to begin production or email us any changes to be made in full detail.
Your designer will reach out via phone or text to assure you have received your proof, if you cannot be reached,
we will put your order on PAUSE until we wait we hear from you. We cannot begin production unless we have artwork approval by the customer in charge or any other authorized personnel, in order to avoid any mistakes.
This allows us to assure you have a great experience because your satisfaction is our top priority!
TURNAROUND TIME DETAILS
Whatever the time request, please note that we will always do our best to meet any deadlines.
The final turnaround time is based upon submission and approval of the final client artwork proof. Customers with sensitive deadlines and/or a specific in-hands date should contact us directly at (863) 943-4363, extension 105, or e-mail Admin@SGDMerch.com immediately.
A rush service fee may be applicable for orders with sensitive deadlines. Any changes made to the final artwork design will delay the overall turnaround time.
We will not be responsible for any missed deadlines due to holidays, weather conditions, vendor shortages & errors, shipping errors, power supply interruptions, or force majeure. We are unable to provide refunds in the event of such occurrences.
The customer will be responsible for any expedited shipping costs that may arise from needing to have an order done by a specific date.
Delayed orders due to unforeseen circumstances might occur, if there is a rush fee associated (pro-rated to the specific items delayed), the fee will be refunded unless a different resolution is provided and agreed on between management & client.
We observe the following holidays, which will not count as production days:
New Year’s Day - January 1st
Memorial Day - Last Monday of every May
Independence Day - July 4th
Labor Day - First Monday of every September
Thanksgiving Day - Fourth Thursday of every November
Christmas Day - December 25th – December 26th
A 50% deposit (if under $400.00) or full payment (if over $400.00) is required on all orders to begin any process and/or production. Any added fees remaining is required upon pickup or prior to shipping.
We accept Visa, Mastercard, American Express, Discover, Cash, Business/Organization checks, or cashier’s check. Checks can be made payable to: Southern Graphic Designs, Inc. Checks must clear prior to the starting of an order or shipping a completed order. Clients will accept entire responsibility for any delay this may cause.
Purchase Orders & Billing with Net 30 Terms are accepted for qualified government entities, schools, universities and organizations with approved credit or vendor application.
Exemption of taxes for Florida Customers
Exemptions are only for a non-profit organization and /or reselling items as stated on https://floridarevenue.com/taxes/businesses/Pages/nonprofit_sales_tax.aspx
Email a copy of a valid exemption certificate to Admin@SGDMerch.com, issued by the State of Florida.
Net 30 Term Accounts and Late Payments
For Net 30 Term Accounts, payments must be received and cleared within 30 days of the dated invoice. Invoices that are not paid according to the indicated payment terms on the invoice will incur a 5% monthly prorated late fee of the total due indicated on the respective invoice.
There is a $50 fee for all returned checks. In the event that a check has been returned, the customer will be notified and informed that they have 3 days to make restitution, including any related fees. A check will not be accepted.
There is a $75 fee for any credit card chargebacks submitted prior to any mediation/resolution, formal claims, returns, or exchanges.
Products/services received, delivered without any formal claim directly with Southern Graphic Designs, Inc. cannot be charged back, per our terms of claims notice that allows 72 hours of resolution within receipt of goods.
UNDER / OVERRUN
We use machinery to customize your products, therefore we will come across overruns or underruns on any given orders. We will not be responsible for under-runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered, and on the industry standard for customized goods.
Screen Printing / Embroidery: 3%
Specialty Screen Printing: 5%
Promotional Items: 5%
All orders within the under/over run allowance of the specified quantity will be considered acceptable for delivery within the apparel industry. We highly recommend customers to order extra garments for each size. We will not be responsible for profit loss on under runs. In case of an under run greater than the under/over run allowance, we will reprint the remaining quantity (if requested). We will only bill the total quantity fulfilled on an order.
CLIENT SUPPLIED GARMENTS FOR LARGE ORDERS
We request that clients must supply an itemized list of all garment pieces brought in to be decorated.
The following will be accepted:
A digital spreadsheet e-mailed and printed alongside the delivered garments.
We will accept a supplier packing list.
Not providing a spreadsheet is subject to a recount/organization fee of $10 per 100 garments.
You can use our garment spreadsheet and submit it with your order.
Clients are still subjected to the under/overrun policy. It is our goal to provide the utmost care for your supplied garment and excellent printing services. However, different garments may react differently under standard printing environments, which may include high temperature and heat. Therefore, SGD Merch will not be liable for the costs of client-supplied garments. In the scenario of a misprint, SGD Merch will deduct the value of the services provided for that order/items.
GARMENTS AND PRODUCT INVENTORY / STOCK.
SGD Merch will not be responsible for items that are out of stock. We will do our best to provide the most accurate inventory at the time of order. Should specified items become out of stock, we will contact the customer with a comparable replacement prior to printing.
DECORATED PRODUCT CLAIMS & ISSUES
Client must verify the correct quantity amount received prior to leaving the premise. We will not accept claims for incorrect quantity once the client leaves the shop. Claims regarding print quality MUST be reported within 72 hours after the order has been received. Please contact us immediately with any concerns regarding an order and we will work hard to resolve any issues!
Decoration Results & Acceptable Variances
Due to the nature of decoration and substrates, there are industry acceptable variances within the following processes
Lettering under 3/16" sharpness results will vary due to the nature of thread and embroidery.
The acceptable placement tolerance range of 1/4" both vertically and horizontally on the garment.
Each embroidered product/substrate will vary depending on fabric type, thickness, and construction
Supplied garments will have no guarantee of results.
Due to the porous nature of fabric, garment print & opacity can vary within same products.
Print results vary between synthetics/polyester, blends and cotton will vary (opacity, print hand, color vibrancy results).
Color results vary depending on each garment color.
Pantones colors can be used for the best match, we will ensure to have an exact match but it may differ slightly due to fabric saturation and opacity.
An acceptable +/- 10 degree angle tolerance on garment is allowed.
Special effects such as foil, glitter, glow and other additives can diminish through multiple washes.
Supplied garments will have no guarantee on results.
CANCELLATIONS, RETURNS & EXCHANGES
Cancellation & Exchange of Products on orders prior to the production process are subject to a 15% restocking fee once a deposit is submitted on an order, plus any additional fees incurred (Shipping & Supplies). Once garments have been printed, cancellations will not be accepted. All sales are finals due to the customized nature of products.
WEB PRICING / STOCK
Any prices and information listed on our website are intended as a guide only. In the event of a misprint, we reserve the right to correct the copy or pricing to reflect the actual pricing/copy. Please verify all information detailing pricing at the time of ordering.
Customer supplied garments that require extra handling (such as tagged garments or individual bagged garments) may be subject to an additional handling fee. This fee will be added to the final invoice.
SGD Merch reserves the right to accept or discard the price match guarantee. A recent quote from a competitor must be present to be considered and reviewed for a price match. If and when the price match guarantee is accepted, we will match their price.
An estimated pickup/shipping date will be provided upon approval of the order and artwork. The client will be notified through email or phone when the order will be completed and ready for pickup. Any order that is not picked up after 60 days, will be donated, recycled or properly disposed of. Payments already made on the account are not eligible for any refund or credit.
SOCIAL MEDIA SHARING
We are very excited to be working with you! With that being said, we want to show it off once it’s all done by taking pictures and posting them to our various platforms: Online Gallery, Facebook, Instagram, etc.. If you are not comfortable with your design being shared, please let us know when you place your order. If not specified otherwise, we will assume we have your full permission to share your awesome designs!
SGD Merch ships through trusted partners such as FedEx, UPS, and USPS. Customers are responsible for all shipping costs unless stated otherwise by the sales representative. SGD Merch will not assume any liabilities after the package is handed over to the shipping partner. A tracking number will be provided by email for your reference.
BEST PRICE GUARANTEE
In the cases that we’re not the best price, SGD Merch will match or beat a competing quote given that the following conditions are met.
The customer must provide an official quote from a local competing vendor dated within 30 days.
The competing quote must identify the same garment type, color, and quantity.
The competing company must be located within a reasonable area being in Florida/Georgia reach.